Management of Personal Information
relativ* shall keep customers’ personal information accurate and up-to-date, and in order to prevent unauthorized access to that personal information, as well as any loss, damage, alteration or leakage of it, we shall take any necessary measures including the maintenance and management of our security system and the training of employees. In this way, relativ* intends to carry out safety measures that provide strict management of personal information.
Use of Personal Information
Personal information provided by our customers will be used for contacting customers, sending information about our business, or answering questions we have received by e-mail or postal mail.
Confirmation of identity
If a customer wishes to inquire about, correct, or delete his/her own personal information, we will respond to the request after confirming the identity of the customer.
Disclosure of Information to Third Parties
relativ* shall properly maintain all personal information provided by our customers and shall not disclose it to any third party, except for cases that fall under either of the following conditions:
- If we have the consent of the customer;
- If it is necessary to disclose it in accordance with the law.
Security Measures for Personal Information
relativ* has taken all possible security measures for the sake of the accuracy and safety of personal information.
Compliance with Laws and Regulations and a Review of This Policy
relativ* shall abide by Japan’s laws and regulations that apply to personal information, as well as other norms, and we shall also review the terms of this policy and improve them as appropriate.
For inquiries about the handling of personal information, please contact us at: